Reach out to our support team via email here.

al.ive body NZ

What are the preservatives in the dishwashing liquid and the bench spray?

Kitchen

What is the best skincare routine using al.ive skin products?

In what order should I apply al.ive skin products?

Can I mix and layer multiple products from the al.ive skin range?

How much product should I use for each step?

Do your products work best in the morning or evening?

How long does it take to see visible results?

Can I use al.ive skin products under makeup?

Should I apply skincare products to my neck and décolletage?

What are the benefits of a streamlined routine vs. multi-step skincare?

Are al.ive skin products dermatologically tested?

Are al.ive skin products suitable for sensitive skin?

Do your products contain artificial fragrances, silicones, or parabens?

Are al.ive skin products non-comedogenic (won’t clog pores)?

Are your formulations vegan and cruelty-free?

Do your products contain alcohol or drying agents?

What role does the skin’s microbiome play in your formulations?

Do al.ive skin products contain essential oils? Are they safe for daily use?

Can I use al.ive skin products if I have allergies or reactive skin?

Are your products refillable?

What are the sustainability commitments behind al.ive skin?

Is your packaging recyclable?

What are your refill bottles made from?

Why is refillable packaging better for the environment?

Are al.ive skin products suitable for all skin types?

Can I use these products if I have acne-prone skin?

Will your products help with fine lines and wrinkles?

Do al.ive skin products address pigmentation and uneven skin tone?

What are the best al.ive skin products for dry or dehydrated skin?

Can al.ive skin products help with redness or sensitivity?

Are your products fragrance-free or do they have natural scents?

What is the shelf life of al.ive skin products?

How should I store my skincare products?

Can I refrigerate al.ive skin products for added freshness?

How can I tell if a product has expired?

Do al.ive skin products contain SPF?

Should I wear SPF after using exfoliating or brightening products?

Are your products safe for pregnancy and breastfeeding?

Can I use al.ive skin products while undergoing professional skin treatments (laser, peels, microneedling, etc.)?

Are al.ive skin products safe for teenagers?

What makes al.ive skin different from other skincare brands?

Do you offer trial sizes or sample kits for al.ive skin?

How do I transition to a new skincare routine with al.ive skin?

Can men use al.ive skin products?

Are there specific products best for morning vs. night routines?

Skincare

How long will it take for this to reach the recipient if it's a gift?

What are the dimensions of your products?

There's a mark on my product? What can I do?

Are the refill pouches recyclable?

Are your products organic and low tox?

My promotional code isn't working

I ordered a bundle, the discount code I hope to use will not apply?

What are your bottles made from?

Can I please purchase a tray on it's own?

Is your packaging Biodegradable?

Where you source your bottles from? Can I buy them and sell empty ones on my online store?

What are the dimensions of your duo tray?

I have a faulty pump, what can I do?

Where is my closest stockist?

The item I want is not on sale?

Can I order lotion refills from the NZ website?

Do you offer wholesale accounts?

How can I request an invoice or receipt for my order?

How can I stay updated on promotions and new product launches?

FAQs

Can I exhange items in my order?

My order has been damaged, what can I do?

Do you offer express shipping?

Can you send my order in 2 parts?

Are your products Therapeutic Goods Administration (TGA) approved?

I placed multiple orders- can I consolidate my orders so they all arrive together?

What should I do if my order hasn't been delivered or is delayed?

Can I change the delivery address after placing an order?

Shipping and Delivery

Tell me about your ingredients

What is your expiry date?

I have a nut allergy can I use your products?

Do you have a foaming wash?

I've had an allergic reaction from your products?

Why does your product have phenoxyethanol and fragrance?

What is your vitamin E derived from?

Are your products suitable for people with gluten intolerance or coeliac?

Are your formulas Grey Water / Septic Safe?

Are your products vegan?

Is your hand wash antibacterial?

Is your hand wash soap free?

Is your range safe for pregnant women?

Has your formula changed? I noticed it is different from the last time I purchased?

Formulas

Can my Bench spray be used on my stone bench top?

I've noticed the Dish wash doesn't foam, why is that?

Is your Bench Spray pH neutral?

Can I purchase any kitchen product & tray to make my own kitchen trio?

Are your Kitchen products phthalate free?

What is the pH for the Dishwash?

Can I purchase a trio tray?

Are these products ok for travel?

How do I refill my mini bottles?

Can I get the Wash and Lotion in different scents?

Can I get the mini bottles with pump tops?

Travel

Can I use these products on my new born?

Why do you use artificial fragrance in your main range and not your baby range?

My child Eczema, is it safe to use on him/her?

What do you mean by 'fragrance' in your baby products?

What is the recommended age for use of the Bubble Bath?

Baby

What at the PH Balances of each product?

Are the cleaning products suitable for sensitive skin?

How do I wash the microfibre cloths?

What surfaces can the glass/ mirror cleaner be used on?

What surfaces can the bathroom cleaner be used on?

What surfaces can the all purpose cleaner be used on?

How do I recycle the cleaning bottles/pumps?

What are your cloths made from?

Does your glass cleaner contain ammonia?

What is the packaging made from?

Cleaning

What hair type is this range suitable for?

Does this product contain sulphates?

Does this product contain silicones?

Is this product suitable for colour treated hair?

Is this product suitable for children?

Do you have a Shampoo and Conditioner for different hair types?

Hair Care

What are the preservatives in the dishwashing liquid and the bench spray?Updated a year ago