Thank you for taking the time to reach out. STANDARD SHIPPING If you have ordered with standard shipping your parcel is expected to arrive within 5-10 business days EXPRESS SHIPPING If you have ordered with express shipping your parcel is expected...
You can find the product dimensions on each of our product pages in the description and images.
We are sorry to hear the bottle you received is marked, our team do their best to ensure all items are checked prior to dispatch. If you could please email an image and your order number to [email protected] a member of our team will be able...
Currently there is no program in Australia for recycling soft plastics, since RedCycle ceased operations. We are working with APCO for a replacement program, and also looking at other ways we can deliver sustainable refill options. In the...
While we have certified organic ingredients within a range of our products, our full list of ingdredients is not certified organic. Our fragrances are crafted, not only for the best aroma, but also to be as low allergenic as possible. This means...
Sorry you to hear you are having an issue imputting your promotional code. Discount codes do not apply to our sample, bundle or sale items and some have minimum spend requirements. Please be sure to check all requirements have been met for the...
Unfortunately additional discount codes cannot be used in conjunction with any other offers including sale items, bundles or samples. Due to the order placed containing a sale item the discount no longer applies.
Our 500ml bottles are 100% recyclable and made from HDPE plastic, our trays are made from ABS plastic, for its durability and are designed for longevity.
Unfortunately the Duo/ Trio tray are an exclusive addition to our Duo/ Trio sets and cannot be purchased on its own.
Our packaging is recyclable, but not currently biodegradable. We recommend referring to the recycling directions and logos on each individual item.
Thank you for enquiring about our al.ive body product. Our bottles are custom made for us, and unfortunately we do not sell the empty bottles or trays.
The dimensions of the wash & lotion trays are as below: 19.5cm (long) x 7cm (wide) x 2cm (high) 20cm high with the bottles in the tray.
We are sorry to hear this, our team do their best to ensure all items are checked prior to dispatch. If you could please email an image and your order number to [email protected] a member of our team will be able to help resolve this issue...
Please use our stockist finder to locate your nearest store https://alivebody.co.nz/pages/find-a-stockist We recommend calling or visiting the store to identify exact stock levels as we do not have access to this directly.
Our Sales are a curated selection of items across each range and unfortunately, not all items may be part of it.
Unfortunately, our 1L lotion refills are not offered through our NZ website. However, these refills are available on our AU website. Customers in NZ can place their orders through the AU platform to have lotion refills shipped to them.
We offer opportunities for setting up wholesale accounts to businesses who wish to use our products at their establishments or include them in their retail offerings. If you are interested in setting up a wholesale account or learning more about our
Invoices and tax reciepts can be found via the link on your order confirmation email. Be sure to click the link to download your invoice through your order confirmation email.
To stay informed about promotions, new product availability, and exclusive offers, we highly recommend signing up for our email notifications. This way, you'll always be in the loop and among the first to know about any special deals or the launch of