What should I do if my order hasn't been delivered or is delayed?Updated 9 months ago

If your order has not arrived or is experiencing delays, we handle each situation with urgency and care. Here's what we recommend:

1. Check the delivery status using your assigned tracking number. Often, updates will provide insight into the whereabouts of your parcel.
2. If there's an issue with the tracking information or if the delivery hasn't occurred as scheduled, please contact us immediately. We will make an urgent enquiry with our shipment team to determine the status of your order.
3. Provide any specific delivery details that may help the courier locate your address, such as access codes or special instructions, to ensure effective delivery on the next attempt.
4. We appreciate your patience and understanding while we work to resolve the delivery issue as swiftly as possible.

Thank you for your cooperation, and we look forward to resolving your delivery concerns promptly.