Shipping and Delivery

Can I exhange items in my order?

For more information about our return/ exchange policy, please visit this page. If you still have an enquiry you can also contact us at [email protected]. Please provide the order number and details of the enquiry.

My order has been damaged, what can I do?

We apologise for the inconvenience caused. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. We kindly ask you please send us a photo of the...

Do you offer express shipping?

We offer express postage for $14.90 at checkout. Unfortunately we are unable to ship all items express post at this time. Products containing ethanol or perfume such as our Bench Spray, Air Freshener, Sanitiser, Room Spray & Diffusers cannot be...

Can you send my order in 2 parts?

Unfortunately we don't offer split shipment parcels at this time. We recommend placing two orders if required.

Are your products Therapeutic Goods Administration (TGA) approved?

The Therapeutic Goods Administration (TGA) regulates medicines (prescription, OTC and complementary medicines) and medical devices in Australia. al.ive body products are classed as cosmetic products and do not fall under the jurisdiction of the...

I placed multiple orders- can I consolidate my orders so they all arrive together?

Regrettably, because of the high volume of orders, we're unable to modify orders once they've been placed, particularly during peak sale periods. Our team is dedicated to promptly fulfilling these orders, making changes challenging at this time....

What should I do if my order hasn't been delivered or is delayed?

If your order has not arrived or is experiencing delays, we handle each situation with urgency and care. Here's what we recommend:. Thank you for your cooperation, and we look forward to resolving your delivery concerns promptly.

Can I change the delivery address after placing an order?

Once you place an order, we understand that you might need to change the delivery address. We aim to accommodate such requests promptly. However, it's important to note that if the order has already been fulfilled and shipped, we are unable to modify